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We Take Security & Privacy Very Seriously
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| Security |
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AllStarHealth.com uses
the SSL (secure socket layer) protocol to encrypt information before
it is sent across the internet. This can be verified by checking
for the lock or key icon in the status bar of your browser. Once
the information arrives at our servers, it is saved in encrypted
format on a dedicated server with no direct connection to the internet.
If you do not feel comfortable sending your credit card information
online, you may call us at 800-875-0448 or fax the information
to 714-843-0448. |
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| Security Guarantee |
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We are confident of our security
measures and will reimburse our customers for fraudulent activity
that has arisen from use of a credit card at our site. Consumer
protection laws limit consumer liability to $50 if the fraud is
reported within 60 days. Almost all credit card companies waive
the $50 charge. In the event that your card company does not waive
these charges, we will reimburse you for the amount your card company
charged you, up to the $50 legal maximum. Please contact us if you
have any questions or require more information. |
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| Privacy |
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AllStarHealth.com is committed to
protecting the security and privacy of our customers.
Our site uses cookies to make it possible for us to recognize you and
your shopping cart from the many other visitors that are on our web site
simultaneously. Practically all interactive web sites use cookies to be
able to keep track of many simulataneous users. Cookies can not extract
any kind of personal information from your computer. When you are ready
to proceed with checkout, you are transferred to a secure server which
uses SSL technology to encrypt your information.
AllStarHealth.com does not sell or rent any personal information about
our customers to marketing companies or list developers. We are in the
business of selling quality health supplements, not personal information.
As a natural consequence of the development of our company, we may at
some point be acquired by another company. In the event that our company
is sold, the information that we have collected may be transferred to the new company. |
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| Shipping |
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Our current fill rate for orders
placed before 1:00PM PST is 98.2%. (last
updated 2/25/08) Almost all remaining orders ship out on
the following business day. You will receive an email from us if
there is an unforeseen delay that may cause your order to arrive
later than the selected shipping time. Please note that all transit
times are listed in business days. UPS and the US Postal Service
do not include Saturdays, Sundays, and most holidays as business
days. If your shipment is late and you think there is a problem
with the delivery, we encourage you to contact us via email. We
will investigate the inquiry and respond in a prompt manner.
Within United States: Standard shipping charges are
just $5.95 per order regardless of how many items you wish
to purchase in your order.
You may choose to upgrade your shipping to Next-Day, 2-Day, or 3-Day delivery once you are ready to check out. Please note that all transit times are listed in business days. The additional
shipping charges for upgraded air shipments will be calculated based
on the weight of the products you purchase and the proximity to our shipping facility. To select a different
shipping option, you will need to type in your delivery zip code
and scroll down to the desired shipping option. Please note that
if you live outside of the contiguous 48 states you must select
"USPS Priority Mail" as your delivery option or your order will
not be processed.
Standard $5.95 shipping for most lightweight orders
will be via USPS Priority Mail with Delivery Confirmation or First Class Mail with Delivery
Confirmation. Lighweight orders are generally classified as orders that weigh under 2lbs; however, selecting the Standard $5.95 shipping rate does not guarantee that all orders under 2lbs will be shipped through the United States Postal Service. Ultimately, we will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. Priority Mail and First Class Mail transit time is
typically 1-3 business days from our California warehouse. US Priority
Mail can be delivered to all 50 US States, Military addresses, and
US Territories. The US Postal Service does not guarantee delivery
in 3 business days, sometimes it will take longer.
Standard $5.95 shipping for most non-lightweight orders
will be via UPS Ground. Non-lightweight orders are generally classified as orders that weigh over 2lbs; however, selecting the Standard $5.95 shipping rate does not guarantee that all orders over 2lbs will be shipped through UPS Ground. Ultimately, we will choose the lowest cost carrier for your order at our discretion at the time the order is ready to be shipped. UPS Ground service is guaranteed within
1-5 business days to all of the 48 contiguous states. Our warehouse
is located in California. UPS Ground delivery time will be dictated
by your proximity to our facility. You will be provided with a tracking number
and approximate delivery time via email as soon as your order is
shipped from our warehouse. To view a map with UPS Ground transit
times from our California warehouse, please
click here.
Hawaii, Alaska, and other US Territories: If you live
in Alaska, Hawaii, or another U.S. territory, your order will be
sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL
AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. USPS
Priority Mail usually arrives within 2-4 days; however, it is not
guaranteed and it can not be tracked until it is delivered. Please note that although
we do our best to accommodate our customers in these areas, we can
not offer our standard $5.95 domestic flat-rate for these orders. Your actual shipping charges will be calculated when you
type in your zip code on the shopping cart page.
Military Addresses: If you are stationed at a military
address overseas, your order will be sent via USPS Priority Mail.
YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR
ORDER WILL NOT BE PROCESSED.. USPS Priority Mail to overseas military
addresses usually arrives within 7-20 business days; however, it
is not guaranteed and it can not be tracked. Your actual shipping
charges will be calculated when you type in your zip code on the
shopping cart page. You will receive an email when your order is
shipped. Since the US Postal Service does not offer package tracking
for military addresses, we can not issue refunds on lost shipments
unless they are returned to us.
P.O. Boxes: If your delivery address is a United States
P.O. Box, your order will be sent via USPS Priority Mail. YOU MUST
SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER
WILL NOT BE PROCESSED. USPS Priority Mail usually arrives within
1-3 business days. Your actual shipping charges will be calculated
when you type in your zip code on the shopping cart page. Please
note that because UPS can not deliver to P.O. Boxes, shipping rates
may be more expensive. Having your order sent to a place of business
or a residence is recommended if you wish to keep your shipping
costs low.
International: International orders will be shipped
via UPS International. UPS International transit time is 3-5 business
days. We are currently shipping only to selected countries in Western
Europe, Australia, Japan, and Canada. A complete list of valid countries
is available in the scroll box on the shopping cart page.
We will write the actual value of your order on the customs form
attached to the box. Any customs, import duties, or additional taxes
must be paid by the recipient. AllStarHealth.com has no control
over these charges.
We encourage you to call your customs office to find out the exact
import taxes or duties you will need to pay before you place your
order. Please note that some nutritional supplements may not be
allowed into your country. AllStarHealth.com will not issue
refunds for orders that are denied entry through customs. You are
responsible for checking the customs regulations in your country
before placing your order.
Please note that our currently posted processing time does not apply
for International orders. Because of special regulations that apply
only to International orders, you may experience a 1-3 day delay
in processing your order. If you are using a credit card that was issued by a foreign bank, you may be required to fax or email credit card documentation after your order is placed. Please understand that we ask for this documentation as a security measure to insure your credit card security. You will only be asked to provide this information on your initial order. |
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| Tracking |
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When your order is placed, you
will receive an email with your order receipt. Included in the email
will be a link that you can use to check the current status of your
order. The link wil be updated to include a tracking number for
your order once the order has been boxed and shipped. You will also
receive a second email with your tracking information attached when
your order is shipped. Please note that if you reside in an FPO
or APO Military adress, we will not be able to provide you with
tracking information. |
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| Help |
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Our web site is designed so that
you can access any product line from anywhere on the site. The green
and black frame on every page contains everything you need to be
able to get to a specific section of the site.
If you know the name of the product you are looking for, the brand,
or the category, you may type it into the "Search" field at the
top left side of any page on our web site. After you are finished
typing, click on the "GO" button to the right and you will be presented
with all of the products that match your search criteria. Below
the search box you will find drop-boxes labeled "Search by Brand"
and "Search by Category".
The icons towards the top of every page put you a click away from
returning to the home page, viewing help information, or viewing
our A-Z index.
If you cannot find the right word for the search engines to return
what you want, try using the A to Z index. This index contains every
product family and category.
If you are still having trouble finding the product you are looking
for, please feel free to call us. Although our database of products
is one of the largest in the industry, there are still some products
we carry that can not be found on our site. We currently have access
to over 15,000 different products from hundreds of manufacturers.
For efficiency purposes, we have chosen only to list approximately
one third of these products on our site. However, we may be able
to special order them for you if you contact us. |
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| Contact Us |
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Low prices mean nothing if you
are unhappy with the product or service. We sincerely want you to
be pleased with your order so you will refer us to your friends.
Our customer service email address and 800-number are shown below.
In order to provide all of our customers with the best service possible,
we request that you email us. All emails will be replied to within
1 business day.During business hours we will typically respond within
the hour. If you do not yet feel entirely comfortable with email,
or if you believe your issue will be best addressed by speaking
to someone, please feel free to call us. Thanks for visiting us and we hope you will give us
the opportunity to earn your business.
email: cs@allstarhealth.com
toll free phone: 800-875-0448
international: 0017146980564
fax: 714-843-0448
AllStarHealth.com
16692 Burke Lane
Huntington Beach, CA 92647
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| Refunds and Returns |
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If you are not satisfied with
a product you purchased, you may return the unused portion for a
full refund of the purchase price within 30 days of purchase. The unused portion must
contain at least 25% of the original portion of the product. Unfortunately,
we cannot refund the original and return shipping charges. If you
were shipped the wrong product in error, you may return the product
at our expense for a full refund of the purchase price and shipping
charges. You must call 800-875-0448 to get a Return Merchandise Authorization
number (RMA) prior to shipping your return. We reserve the right to refuse RMA's if our return policy is being abused.
IMPORTANT NOTICE CONCERNING RETURNS: If you purchase nutrition bars
that contain chocolate, they may melt during transit. Although this
problem is rare, we suggest that you refrigerate all chocolate products
as soon as you receive them to restore consistency. We do not accept
returns on melted products.
Our return policy is applicable to all products purchased at AllStarHealth.com
with the exception of products manufactured by the following brands:
Atkins
Kirkman
Met-Rx Bars
Premier Nutrition
Power Crunch
Promax
Worldwide Sports Nutrition Bars
Unfortunately, the manufacturers listed above will not allow us to handle your return. If you purchased product from one of these manufacturers, you will need to contact them directly to arrange your return. The phone number and web address of the appropriate manufacturer should be listed near the UPC code on the product.
We do not accept open returns of any product within our fragrance category. If the fragrance is unused and in it’s original packaging, you may return it to us within 30 days of purchase.
To ensure delivery of your order, we have chosen three reputable carriers
for all of our domestic orders. All of our domestic shipments are
sent with delivery confirmation from either the US Postal Service or UPS. AllStarHealth.com will not be responsible for undamaged
merchandise once delivery has been confirmed by UPS or the US Postal
Service. All mail or parcels that are lost after delivery will be
the sole responsibility of the consumer and all claims for packages
lost after delivery will have to be filed directly with UPS or the
US Postal Service. Parcels that are either refused by the recipient or returned
to us due to an incorrect or undeliverable address will be processed as returns.
You will receive a refund for the purchase price of your order minus the shipping charges.
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| Low-Price Guarantee |
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AllStarHealth.com will not be undersold.
If you find a lower advertised price on your online order, please
email or call us before placing your order and we will beat the
price. Please be sure take into account the total cost of the order,
including shipping and handling.
Please keep in mind that we will only honor our low-price guarantee
when you find an identical order for a lower price. We will not
mix and match prices from more than one store. AllStarHealth.com
reserves the right to deny our low-price guarantee at our discretion.
Our low-price guarantee applies to products listed on our web site
that have not been discontinued by manufacturers. |
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| Disclaimer |
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All logos, graphics, and text
appearing on this web site is deemed to be the "intellectual property"
of AllStarHealth.com. The "intellectual property" is protected
by laws governing the United States of America. Any reproduction
or use of the "intellectual property" without the express written
consent of AllStarHealth.com is prohibited.
AllStarHealth.com is not a manufacturer of nutrition products. This site is intended solely for the resale of nutritional supplements. All information provided on the web site is for informational purposes only and is not guaranteed to be correct. AllStarHealth.com will not be held liable for any problems that may arise from the consumption of the nutritional supplements sold on this web site. Placing an order at AllStarHealth.com signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining to this web site shall be dealt with in the jurisdiction that AllStarHealth.com corresponds to.
By placing your order via this web site, telephone, fax, or email,
you acknowledge that you have read and agree to all the policies
listed on this page. By placing an order you also agree that these
policies will serve as reference for any disputes that may arise
regarding the contents or condition of your order. If you have any
questions regarding our policies, please feel free to call us and
one of our customer service representatives will assist you. |
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| About AllStarHealth.com |
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AllStarHealth.com was founded
to provide quality, brand name health supplements at a reasonable
price. Because of the expense of setting up a retail location and
the low volumes of sales they usually generate, prices had to remain
high to be able to keep health supplements businesses viable. AllStarHealth.com
is using the Internet's inherent efficiency in product presentation
and order processing to pass the savings on to our customers.
AllStarHealth.com is a privately owned company, and has been
actively selling nutritional supplements online since 1998. We have managed to maintain a profitable business
by providing product selection and customer service that is unmatched
in the industry. We currently stock over 5,000 different products in our 20,000 sq. ft. California facility.
We hope you will find shopping at our site a pleasant experience.
If you have any suggestions on how to make it even better, we would
love to hear from you. Email us at cs@allstarhealth.com. |
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| Proudly accepting all major credit cards |
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